Returns & Exchanges
Returns & Exchanges
100% Satisfaction Guaranteed! We want to make sure that you are 100% satisfied.
• We offer a money - back refund on all unworn products returned within 45 days of purchase in their original packaging.
• Worn or Open Products - In case you are not 100% satisfied after wearing or using any of our products within 45 days of purchase, we will exchange or provide store credit. All worn products must be laundered prior to returning.
• Clearance & Discontinued Items - All sales are final on clearance and discontinued items and will not be accepted for return or exchange.
• Return Exceptions - Snags, runs or holes can develop in the product as with other such products. It is recommended that compression products be replaced every 3-6 months as the compression can break down with normal wear and care. These occurrences will not be considered as defects and will not qualify for a return or exchange.
How to Request a Return or Exchange
If your order qualifies for a return or exchange, simply call our customer service team at 1-866-842-0984, email us at firstname.lastname@example.org, or log in to your account and visit the returns section to request a return. Please provide your reason for the return and your requested course of action. If approved, you will then receive a return authorization number to note when returning your purchase. ORDERS RETURNED WITHOUT A RETURN AUTHORIZAT ION NUMBER WILL BE SUBJECT TO A 15% RESTOCKING FEE.
Fill out the return form on the back of the invoice that came with your shipment and send along with the item you are returning. We can not process a return or exchange without this form. Misplaced your form? Simply download here.
Customers are responsible for all return shipment charges. In order to avoid lost packages GOGO recommends customers use a return shipping carrier with tracking, such as UPS or USPS. For exchange orders, GOGO ships the order back out to the customer free of charge.
Returning an Order
Customers must complete return form and payment information if applicable. Please be sure to note your Return Authorization Number on the form. If the RA is approved, we'll refund your account for the full product value less your original shipping charges. Please allow 10 -14 days to receive your refund.
All returns without a return authorization number will be subject to a 15% restocking fee.
GOGO by Therafirm®, a Brand of Knit-Rite, Inc.
120 Osage Avenue
Kansas City, KS 66105
* Return Exceptions
We want you to be 100% satisfied with your purchase, but unfortunately due to the intimate nature of our products, we cannot accept worn or washed products except in rare cases of manufacturers' defect or extenuating circumstance. Over time, snags, runs or holes can develop in the product, as with other such products. It is recommended that compression products be replaced every 3-6 months as the compression can break down with normal wear and care. These occurrences will not be considered as defects. In cases of worn or washed product, returns must be pre-approved by a GOGO Customer Service Representative before the order is returned. If a return of this type is not pre-approved, the return will not be credited or exchanged and the product will not be returned to the customer.
All clearance and discontinued items are final sales. Clearance and discontinued items will not be accepted for a return or an exchange.